Designer Natural Necklace w Earrings

We at Danish Jewellers value our customer’s time & money, and hence we strive hard to ensure that our customers receive their purchased product in the finest condition, and on or before the committed timeline. In order to do so, we have partnered with some of the leading logistics/courier companies such as Fedex, Aramex, Delivery, First Flight, USPS.

Delivery Timeline: While the delivery timeline will depend upon the delivery address of the customer, but a good range to keep in mind would be 4-7 days. 

Shipping fee: We offer FREE SHIPPING on all orders.

Cancellation Policy:

Danish Jewellers reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

In an event wherein the customer wishes to cancel his/her order post confirmation, he/she should email us at danish1810@hotmail.com stating the order no.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at danish1810@hotmail.com. If your return is accepted, you can proceed with the shipping. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at danish1810@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be getting gift card for the same amount which you can use for further purchases.

CARING FOR YOUR JEWELLERY

1. Danish Jewellers is special and all hand-crafted in our workshops.
2. Your jewellery should be stored in a dry place away from humidity, moisture and extreme temperatures.
3. Rings and bracelets should be worn sparingly to avoid damage through impact.
4. Don't forget to remove your rings when washing up or showering, as soap particles may become lodged in stone settings and crevices. Soaps can also leave a film over metal and stones, creating a dull appearance.
5. Store your jewellery in its own box or pouch to prevent scratching, chipping and entanglement.
6. Gentle rubbing with a silver cleaning cloth will restore the original brilliance of the surface.
7. Do not use liquid cleaners for carved silver jewellery as the liquid dries into the engraving.
8. If you wear your gold plated silver jewellery for significant periods of time, the plating will eventually wear down. To restore its appearance, you can have it re-plated.
9. Make sure your jewellery is not in regular contact with hard surfaces, which will scratch or wear down the plating or enamelling.
10. Never use detergent, soap, toothpaste etc to clean your gold plated jewellery.
11. When dressing, jewellery should always be put on last as make up, cosmetics and perfumes can cause damage to delicate items.
12. All stone jewellery requires extra care and consideration during wearing to protect the setting as well as to safeguard the diamond or gemstone it holds.